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Fix: Amazon Your Password Is Incorrect (Even Though Your Password is Correct)

Fix: Amazon Your Password Is Incorrect (Even Though Your Password is Correct)

If you are attempting to login to your Amazon account, you may receive a message your password is incorrect even though you know the password is correct. This is most likely because you are already signed into an Amazon account. In some cases, for certain browsers does not automatically sign you out of your Amazon.com account when you attempt to sign in with another account. You will need to sing out of the previous account first.

 

  1. Go to Amazon.com -> Account & Lists -> Sign Out.
 
 
Amazon sign out
 
  1. You will be at the Amazon sign-in page. Attempt to login in again.
 
 
Amazon sign in
 

If you attempt too many login attempts before signing out, Amazon will email you a one-time passcode to register your device - but you will not need to do this if your issue is what is described above. See example email below.

 

Hello, 

We apologize for the difficulties you may have experienced, when attempting to register a device or app to your Amazon account.

For security reasons, we may require a two-step authentication process when registering certain devices and software applications.

To complete the registration of your device or app, please enter the following One Time Password within the password field on the sign in screen:

 

XXXXXX

 

This One Time password is time sensitive, so you need to use it within 10 minutes of receiving our email. If your One Time Password expires, please reattempt to register your device with your Amazon account password to generate another One Time Password.

Your Amazon account password has not been modified.

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Comments

Yvonne on Saturday, 30 April 2022 05:45

Thank you so much for this solution! I have been angry at Amazon for months, haha. I think they themselves should mention this in their troubleshoot section, but hey, a fix is a fix. Thanks again!!

Thank you so much for this solution! I have been angry at Amazon for months, haha. I think they themselves should mention this in their troubleshoot section, but hey, a fix is a fix. Thanks again!!
Michael Cosgrove on Friday, 10 December 2021 10:08

Thank you that mainly worked. Noticed in my case, as I have two Amazon accounts and use Firefox, that it took me to a similar sign in screen you give above except this screen additionally indicated two records of me being still signed in on the same account! Anyway when I signed out of both these accounts I was able to sign in to my account without the message: Your password is incorrect. Great

Thank you that mainly worked. Noticed in my case, as I have two Amazon accounts and use Firefox, that it took me to a similar sign in screen you give above except this screen additionally indicated two records of me being still signed in on the same account! Anyway when I signed out of both these accounts I was able to sign in to my account without the message: Your password is incorrect. Great :D
Daniel Cox on Monday, 18 October 2021 04:00

I've uninstalled the app, got fed up with it always popping and not being able to log in

I've uninstalled the app, got fed up with it always popping and not being able to log in
Meltyke on Wednesday, 13 October 2021 14:35

Echo show5 dropped normal Wi-Fi. Other home echo devices are fine, but Exho Show keeps saying “incorrect password” even though IT IS the correct one. Can’t find anything to fix, have tried all usual stuff, on/off, Wi-Fi reset etc. driving me mad

Echo show5 dropped normal Wi-Fi. Other home echo devices are fine, but Exho Show keeps saying “incorrect password” even though IT IS the correct one. Can’t find anything to fix, have tried all usual stuff, on/off, Wi-Fi reset etc. driving me mad
Manda on Wednesday, 21 July 2021 13:06

Had the same problem with Amazon log in : changed my password eight times and each time I went back in , it said incorrect password again. I phoned the customer support and the support worker helped me reset the password , and I logged out. When I tried to log back in, it still rejected my password. I gave up and decided to buy my item directly from Curry's online store : I am sick of wasting hours of my life with these kinds of problems.

Had the same problem with Amazon log in : changed my password eight times and each time I went back in , it said incorrect password again. I phoned the customer support and the support worker helped me reset the password , and I logged out. When I tried to log back in, it still rejected my password. I gave up and decided to buy my item directly from Curry's online store : I am sick of wasting hours of my life with these kinds of problems.
mimi on Thursday, 08 July 2021 11:02

wow, this really worked! strange way to sign in, but I am glad I found this website! thank you so very much for ending my frustration with this situation.

wow, this really worked! strange way to sign in, but I am glad I found this website! thank you so very much for ending my frustration with this situation.
Namoo on Sunday, 20 June 2021 18:09

For some reason, all of a sudden, Amazon wants my password. It tells me it’s incorrect, then sends a code to an old phone number. So, there’s nothing I can do! Aggravating

For some reason, all of a sudden, Amazon wants my password. It tells me it’s incorrect, then sends a code to an old phone number. So, there’s nothing I can do! Aggravating
geoff on Thursday, 14 January 2021 07:51

I have been trying to get into my account but amazon keeps telling me that my password is wrong
When I go through the process of changing my password it sends a text on my mobile unfortunately it is not a smartphone so I cannot do anything with it . I have tried ringing the helpline number but it says that the number dos'e not exist

I have been trying to get into my account but amazon keeps telling me that my password is wrong When I go through the process of changing my password it sends a text on my mobile unfortunately it is not a smartphone so I cannot do anything with it . I have tried ringing the helpline number but it says that the number dos'e not exist
Anonymous on Sunday, 13 June 2021 04:03

Exactly the same as you Geoff. It will NOT let me in. Have tried everything that has been suggested, some of which does not exist, on Helplines. Goodbye Amazon. Customer since 2012.

Exactly the same as you Geoff. It will NOT let me in. Have tried everything that has been suggested, some of which does not exist, on Helplines. Goodbye Amazon. Customer since 2012.
mike on Wednesday, 16 December 2020 05:58

I was try sign for aws account, it rejected my password . i using a keygen got so fed up . i generated 56 letter 4 lower and upper case , number and special character. Still not good enough. If signout is screw-up. I wondering hmm losing data because I cant access it.

I was try sign for aws account, it rejected my password . i using a keygen got so fed up . i generated 56 letter 4 lower and upper case , number and special character. Still not good enough. If signout is screw-up. I wondering hmm losing data because I cant access it.
Bernard George on Monday, 07 September 2020 12:23

I can't log in to my Amazon account - allow me right away!

I can't log in to my Amazon account - allow me right away!
Lynda Huntington on Sunday, 09 August 2020 08:30

cant log into amazon account as it wont let me as it keeps saying wrong debit card

cant log into amazon account as it wont let me as it keeps saying wrong debit card
William L. Johnson on Sunday, 19 April 2020 12:46

I'm having trouble signing on and my fire TV stick will not log me on. do you know what actually happened?? Could it be suspended till further notice due to the virus outbreak????

I'm having trouble signing on and my fire TV stick will not log me on. do you know what actually happened?? Could it be suspended till further notice due to the virus outbreak????
hwll on Friday, 13 March 2020 12:45

It doesn't work for me, for some reason when I sign out and everything and sign in with a different account, it says to do the puzzle thing and re-enter my password. I do that and it still says it's wrong even though I know for a fact that that's my password.

It doesn't work for me, for some reason when I sign out and everything and sign in with a different account, it says to do the puzzle thing and re-enter my password. I do that and it still says it's wrong even though I know for a fact that that's my password.
Kenneth Wolcott on Wednesday, 12 February 2020 16:29

The visa card you want me to verify in the Amazon password box, is not my number. I am having trouble getting a password have tried several times.

The visa card you want me to verify in the Amazon password box, is not my number. I am having trouble getting a password have tried several times.
MarkMyWords on Sunday, 08 December 2019 17:01

Thanks... this has been bugging me for several months off-and-on... I only have one Amazon account, but occasionally with my laptop, it won't let me log on and states the password is incorrect (even though I know it's correct). I use Firefox on 5 or 6 different computers to access Amazon, depending on where I am or if I'm traveling.

After reading your post, I 'logged off' from the logon page (crazy right?), refreshed the page, and then was finally able to log in. You'd think Amazon would have figured this out by now.

Thanks... this has been bugging me for several months off-and-on... I only have one Amazon account, but occasionally with my laptop, it won't let me log on and states the password is incorrect (even though I know it's correct). I use Firefox on 5 or 6 different computers to access Amazon, depending on where I am or if I'm traveling. After reading your post, I 'logged off' from the logon page (crazy right?), refreshed the page, and then was finally able to log in. You'd think Amazon would have figured this out by now.
johana on Thursday, 25 April 2019 16:56

Thank you. This help me a lot

Thank you. This help me a lot
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Monday, 16 May 2022