Fix: Amazon Your Password Is Incorrect (Even Though Your Password is Correct)
If you are attempting to login to your Amazon account, you may receive a message your password is incorrect even though you know the password is correct. This is most likely because you are already signed into an Amazon account. In some cases, for certain browsers does not automatically sign you out of your Amazon.com account when you attempt to sign in with another account. You will need to sing out of the previous account first.
- Go to Amazon.com -> Account & Lists -> Sign Out.
- You will be at the Amazon sign-in page. Attempt to login in again.
If you attempt too many login attempts before signing out, Amazon will email you a one-time passcode to register your device - but you will not need to do this if your issue is what is described above. See example email below.
Hello,
We apologize for the difficulties you may have experienced, when attempting to register a device or app to your Amazon account.
For security reasons, we may require a two-step authentication process when registering certain devices and software applications.
To complete the registration of your device or app, please enter the following One Time Password within the password field on the sign in screen:
XXXXXX
This One Time password is time sensitive, so you need to use it within 10 minutes of receiving our email. If your One Time Password expires, please reattempt to register your device with your Amazon account password to generate another One Time Password.
Your Amazon account password has not been modified.
Comments 24
Going through the password reset process over and over keeps giving me the "Password is incorrect" error even though I put in the password that i had JUST reset it to.
And emailing customer support, or even going to the Better Business Bureau did NOT help. I only received a response from Amazon after tattling on them to the BBB, but their "response" felt like it was read by an automated machine and did NOT help me resolve my issue whatsoever.
I'm just trying to buy something for fecks sake.
It's a pain and not user friendly, may not shop as often as I once did.
The AMAZON reset password with OTPs is a crazy system. After resetting 3 times in a row my password, each time getting and sending them the # as requested, I got tired and found another place the buy the product at the same price.
So stupid, amazon password is having to get reset once a week. Even though we keep alternating between only TWO passwords. and yet NONE OF THEM WORK ONCE A WEEK. BILLION DOLLAR COMPANY BTW
I forgot my Alexa details so tried to make a new account for my bt phone new password accepted phone number accepted e mail address accepted but in the end it came up something wrong , security is all very well but if you can't get into your account there is something wrong ,!???
Incorrect password
Thank you so much for this solution! I have been angry at Amazon for months, haha. I think they themselves should mention this in their troubleshoot section, but hey, a fix is a fix. Thanks again!!
Thank you that mainly worked. Noticed in my case, as I have two Amazon accounts and use Firefox, that it took me to a similar sign in screen you give above except this screen additionally indicated two records of me being still signed in on the same account! Anyway when I signed out of both these accounts I was able to sign in to my account without the message: Your password is incorrect. Great
This fixed me problem thanks alot. What a stupid bug from Amazon genius programmers
I've uninstalled the app, got fed up with it always popping and not being able to log in
Echo show5 dropped normal Wi-Fi. Other home echo devices are fine, but Exho Show keeps saying “incorrect password” even though IT IS the correct one. Can’t find anything to fix, have tried all usual stuff, on/off, Wi-Fi reset etc. driving me mad
Had the same problem with Amazon log in : changed my password eight times and each time I went back in , it said incorrect password again. I phoned the customer support and the support worker helped me reset the password , and I logged out. When I tried to log back in, it still rejected my password. I gave up and decided to buy my item directly from Curry's online store : I am sick of wasting hours of my life with these kinds of problems.
wow, this really worked! strange way to sign in, but I am glad I found this website! thank you so very much for ending my frustration with this situation.
For some reason, all of a sudden, Amazon wants my password. It tells me it’s incorrect, then sends a code to an old phone number. So, there’s nothing I can do! Aggravating
I have been trying to get into my account but amazon keeps telling me that my password is wrong
When I go through the process of changing my password it sends a text on my mobile unfortunately it is not a smartphone so I cannot do anything with it . I have tried ringing the helpline number but it says that the number dos'e not exist
Exactly the same as you Geoff. It will NOT let me in. Have tried everything that has been suggested, some of which does not exist, on Helplines. Goodbye Amazon. Customer since 2012.
I was try sign for aws account, it rejected my password . i using a keygen got so fed up . i generated 56 letter 4 lower and upper case , number and special character. Still not good enough. If signout is screw-up. I wondering hmm losing data because I cant access it.
I can't log in to my Amazon account - allow me right away!
cant log into amazon account as it wont let me as it keeps saying wrong debit card
I'm having trouble signing on and my fire TV stick will not log me on. do you know what actually happened?? Could it be suspended till further notice due to the virus outbreak????