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How to find Amazon Customer Service Chat Log History

How to find Amazon Customer Service Chat Log History

If you are looking for your previous chat history with an Amazon Associate, here are your options. As of now, the Amazon site on Desktop and the Amazon Mobile app do not store previous chat history from over a day.

 

If you open the Amazon Chat Bot (chat bot link here) and scroll up to see previous messages, it will only show you chat history from the same day but no chat history past one day.

 

Important: Amazon Customer Service always sends a follow up email after your chat session. You can simply reply to that email asking for a copy of your chat transcript and they should be able to provide your previous chat conversation history.

 

 

Check Previous Same-Day Chat History Amazon (Desktop):

 

1. Log in to your Amazon account and go to the Amazon Chat Page here.

 

2. Start a new Amazon Associate chat (you can choose Back to chat bubble).

 

Amazon back to chat

 

3. If a new chat window does not appear, choose either Continue your previous chat or Start a new chat.

 

Amazon continue previous chat start new chat

 

4. Scroll up in the Amazon Associate chat window to see if you have any previous chat history. If you do not see previous chat history, you will see Loading previous messages / No previous messages.

 

Amazon loading previous messages

 

 

Amazon no previous messages

 

 

Check Previous Same-Day Chat History Amazon (Amazon App):

 

1. Log in to your Amazon account on the Amazon app.

 

2. Click the three bars at the bottom of the app screen and choose Customer Service.

 

Amazon app customer service

 

3. At the top, check if you have Return to your open chat with a customer service associate. If not, select a different chat topic to begin a new chat.

 

Amazon return to your open chat with a customer service associate

 

4. Scroll up in the chat window to see if you have any stored previous chat history.

 



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Friday, 21 January 2022