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Why: Amazon Checkout Reward Points Not Showing Up?

Why: Amazon Checkout Reward Points Not Showing Up?

If you are checking out on Amazon and have a rewards signature credit card, you may not be able to see your signature card points to be able to use to make your Amazon purchase with. Your reward point balance is typically shown below the payment method on Amazon check out, pictured below.

 

Amazon signature points balance

 

If it is likely your bank has not provided Amazon information about your reward balance and or your closing statement for your card has not been updated with an available point balance. Check with your bank (Chase Online) to see if you have a reward balance available. If not, verify the next closing date on your credit card statement, which is typically when new reward points are accrued.  

 

 

When you do see your reward points, you will see these screens.

 

Please refresh to see your rewards balance

 

Amazon refresh to see your rewards balance

 

Apply Amazon Rewards Visa Signature Card Points

 

Amazon points applied

 

Learn more about your Amazon Rewards Card and Points here.

 

Let us know if you are unable to see your reward balance and if you did anything differently to get it to appear.

 


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Comments

Diego on Thursday, 14 June 2018 19:52

I found the solution to the glitch. First verify your credit card is enrolled with "shop with points" (Your Account>More ways to pay>Shop with points). Then select whether or not you want to use the points by default on each card. Finally, CHANGE YOUR SHIPPING ADDRESS. I know this is weird, but it's the way I got it to work. If you have an Amazon pickup location or other address you can receive stuff at, choose the other one and your points will appear on your account. I hope this works for you.

I found the solution to the glitch. First verify your credit card is enrolled with "shop with points" (Your Account>More ways to pay>Shop with points). Then select whether or not you want to use the points by default on each card. Finally, CHANGE YOUR SHIPPING ADDRESS. I know this is weird, but it's the way I got it to work. If you have an Amazon pickup location or other address you can receive stuff at, choose the other one and your points will appear on your account. I hope this works for you.
Michelle on Saturday, 09 June 2018 15:57

my rewards points dollar amount has decreased without my using any of my points! Not sure what is going on with Amazon..

my rewards points dollar amount has decreased without my using any of my points! Not sure what is going on with Amazon..
Jessica on Tuesday, 05 June 2018 01:05

Having the same issue here. I spend a lot of money with Amazon using my Amazon rewards card and for the past month I have not received any points. I have called customer care and they act like this isn't common and now I see its happening to many of us. Chase owes me a lot of reward points!! Not a happy customer right now.

Having the same issue here. I spend a lot of money with Amazon using my Amazon rewards card and for the past month I have not received any points. I have called customer care and they act like this isn't common and now I see its happening to many of us. Chase owes me a lot of reward points!! Not a happy customer right now.
alice deres on Monday, 04 June 2018 12:22

i have been having the same issue both with the rewards points and the chat help--now it shows a negative balance and i can't click on to apply points--wth??

i have been having the same issue both with the rewards points and the chat help--now it shows a negative balance and i can't click on to apply points--wth??
john ne on Friday, 18 May 2018 21:37

My points do not show up on my account (over $700) and I am a prime member. Seriously Amazon come on, i wanna spend money with you but you make it so hard

My points do not show up on my account (over $700) and I am a prime member. Seriously Amazon come on, i wanna spend money with you but you make it so hard
Ryan on Wednesday, 18 April 2018 11:12

I am having the same issue as well. Several orders now without points awarded. Thanks for letting me know it just wasn't a problem with my account!

I am having the same issue as well. Several orders now without points awarded. Thanks for letting me know it just wasn't a problem with my account!
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Sunday, 19 May 2019