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What to Do: Your Package was Left in the Mailroom – Amazon Delivery

Your Package was Left in the Mailroom Amazon Delivery

Did Amazon claim to deliver you a package but you could not find it? The Amazon tracking states your package was left in the mail room.” however, you do not have a mail room at your residence.

 

Amazon delivery package mail room

 

Per Amazon, here is further clarification on what a mail room can be.

 

*Leasing Agent or Office (If you live in condo or apartment building)

*Physical mail room located at the address of the shipment

*Your package was left in or around your mailbox.

 

Additional Information Amazon suggests doing before contacting them.

 

*Verify Shipping Address

*Look for notice of attempted delivery

*Look around delivery location

*See if someone else accepted the delivery

*Check your mailbox again

*Wait an additional 36 hours to see if package arrives or turns up

 

If all else fails, follow the steps to contact Amazon who will either offer you credit with upgraded fast delivery of the same item or re-ship the item at no cost (If it is an Amazon distributer product)

 





  1. Login to Amazon with your account you placed the order with.
 
  1. Go here and choose the product form your list of orders as shown. Then choose this order: An order I placed -> problem with an order -> missing item or parts -> products or accessories missing. Finally, choose phone to contact an Amazon associate.
 
  1. The Amazon associate will recommend first taking the steps mentioned above. If you did not receive your product, Amazon should offer you a credit back to your credit card for the lost item or in the form of an Amazon gift card. Amazon will say you can order the item again and they will next day ship it. You will have to place your order online again before they can upgrade the shipment.
 

With little questions asked by the Amazon associate, Amazon’s excellent customer support turned an upsetting situation into a delightful hassle free solution!

 

Did this work for you? Please share with us your experience by using the comment form below.


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Comments

Steven on Sunday, 01 July 2018 16:18

Delivery driver marked packages as "your package was left in the mail room." He actually left all packages on the front door for someone to steal. Not even 2 minutes later, someone comes walking around the corner scoping my front door. Really shady. Luckily we were home and all this was caught on video surveillance, turned the license plate into police of the suspects trying to steal the packages. Either driver has to be more aware of people following him or at least have the integrity to mark as "left on front door" and not in mail room. We don't even have a mail room, it's a house.

Delivery driver marked packages as "your package was left in the mail room." He actually left all packages on the front door for someone to steal. Not even 2 minutes later, someone comes walking around the corner scoping my front door. Really shady. Luckily we were home and all this was caught on video surveillance, turned the license plate into police of the suspects trying to steal the packages. Either driver has to be more aware of people following him or at least have the integrity to mark as "left on front door" and not in mail room. We don't even have a mail room, it's a house.
rszanti on Saturday, 28 April 2018 17:47

I had a package delivered to the "mail room" today by AMZL, where ever that is (I live in a house in a residential area). Amazon chat offered a free month of Prime and if the package hasn't arrived over the next couple of days, they'll "expedite" a replacement shipment. No offer to attempt to find it, I believe the chat personnel are the "excuse" providers and someone unknown takes care of shipping. And the price of Prime is going up $20 ???????

I had a package delivered to the "mail room" today by AMZL, where ever that is (I live in a house in a residential area). Amazon chat offered a free month of Prime and if the package hasn't arrived over the next couple of days, they'll "expedite" a replacement shipment. No offer to attempt to find it, I believe the chat personnel are the "excuse" providers and someone unknown takes care of shipping. And the price of Prime is going up $20 ???????
willthinkk on Friday, 05 January 2018 23:49

This also happened to me, today in the morning I ordered a same day delivery product and turns out that there was nothing left in front of my door nor any key for the parcel locker. I thinkk they just can't seem to deliver a product even though it's "supposedly available" very disappointed Amazon and your free extended month of prime doesn't fix this.

This also happened to me, today in the morning I ordered a same day delivery product and turns out that there was nothing left in front of my door nor any key for the parcel locker. I thinkk they just can't seem to deliver a product even though it's "supposedly available" very disappointed Amazon and your free extended month of prime doesn't fix this.
Cindy on Wednesday, 20 December 2017 21:07

Two packages with status of delivered to mailroom yesterday still not received. These contained several items that are Christmas gifts. Where are they really? Cannot find a number to contact anyone. Neighbors also indicate packages missing on Tuesday the 19th of December that have status of delivered to the mailroom !! AMZL .....so very disappointed.

Two packages with status of delivered to mailroom yesterday still not received. These contained several items that are Christmas gifts. Where are they really? Cannot find a number to contact anyone. Neighbors also indicate packages missing on Tuesday the 19th of December that have status of delivered to the mailroom !! AMZL .....so very disappointed.
Jo on Saturday, 16 December 2017 21:24

I was just told "Sometimes they scan delivered when it is actually not delivered. For your inconvenience, I will extend your Prime membership for one month free of charge." It's Christmas, I don't care about the membership, I want the gifts. Both of my 'delivered' packages were sent through Amazon's delivery service.

I was just told "Sometimes they scan delivered when it is actually not delivered. For your inconvenience, I will extend your Prime membership for one month free of charge." It's Christmas, I don't care about the membership, I want the gifts. Both of my 'delivered' packages were sent through Amazon's delivery service.
yaroc on Friday, 08 December 2017 22:46

I had a driver show up (one of the independent amazon couriers) trying to deliver a package to me with a name and address that weren't even close to mine. then commented that the number of the building - 1900 - was also on a street in a city over 20 miles away. i guess they were never schooled that the number portion of an address is not a unique number, it is not like there is only one building with 1900 on it in the entire world funny part is that number wasn't even on the package they were trying to give me!

I had a driver show up (one of the independent amazon couriers) trying to deliver a package to me with a name and address that weren't even close to mine. then commented that the number of the building - 1900 - was also on a street in a city over 20 miles away. i guess they were never schooled that the number portion of an address is not a unique number, it is not like there is only one building with 1900 on it in the entire world funny part is that number wasn't even on the package they were trying to give me!
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Sunday, 16 December 2018


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