If you recently ordered an Amazon, you may notice your order has an “expected delivery date” and not an exact delivery date. After selecting track package, you may receive a message similar to below.
Your package may be lost
Package are rarely this late and we’re sorry yours still hasn’t arrive.
You can wait another couple of days or sign in to view more options.
You may also see the package was shipped with AMZL_US or Amazon Logistics and contain a tracking number. You can only view the status of the tracking number by clicking details in your order details because the tracking number is internal to Amazon. Amazon Logistics delivery service may have shipped your order via pony express, messenger, or drone.
If you select Contact Us, you may see another screen Where’s My Package? Followed by an Amazon message.
Occasionally packages arrive a day or more after they are expected, but it looks like something may have gone wrong here.
If you have not received your package at least 3 days after the expected delivery date, we suggest you request a refund at the next screen after selecting contact us. You should immediately receive an email from Amazon accepting responsibility and promising a refund within 2-3 days.
We're very sorry that your package has not yet arrived. At this point, we can only presume that the package was lost during shipping. As the item(s) is/are unavailable for replacement, we've requested a refund for the full amount of this shipment, including shipping costs.
This refund should go through within 2 to 3 days and will appear as a credit on your next credit card billing statement. Any portion of your order paid by Amazon gift card will be credited to your gift card balance and will be automatically applied to your next order. You can view gift card balance from Your Account.
You may view your refund by clicking the 'Your Account' link at the top of our web site, then clicking 'Go!' next to 'open and recently shipped orders.' Completed refunds will appear at the bottom of an individual order's summary page.
If the original package should eventually arrive, please let us know by visiting us here:
We apologize for any inconvenience, and we hope to see you again soon.
All else fails, login to your Amazon account and contact Amazon directly here.
Did this happen to you? Please use the comment form below to share your experience and any different steps you did to find your lost package or receive a refund.
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