Become The Solution Chicago Logo

Why: Amazon missing package - must return original item for refund, but no item to ship?

Why: Amazon missing package - must return original item for refund, but no item to ship?

Did you receive a delivery from Amazon but did not receive any goods or items? In other words, you received a box or parcel with nothing inside. So, you go online to Amazon.com to file a return claim, choose the option Missing or broken parts, but the next screen shows an option you must check in order to continue…

 

Amazon missing or broken parts claim

 

I agree to send the original item(s) back within 30 days or I will be charged the original price using…

 

Amazon return missing item 30 days

 

But…you do not have an actual item to return to Amazon. Here is what you should do:

 

  1. Call Amazon at (888) 280-4331. You can keep saying “representative” to bypass the menu options and reach a live person.
 
  1. Once Amazon opens your account, explain to them your situation. Amazon will likely cancel your return and re-ship the same item for free, depending on the value. If you already filed a missing return claim online as mentioned above, tell Amazon that you never actually received a product.
 

These steps worked well for us and Amazon did re-send our missing product free of charge. Amazon emailed us a confirmation that we would not be charge for another purchase of the item. Please use the comment form below to report your experience.



Related Posts

 

Comments

No comments made yet. Be the first to submit a comment
Guest
Friday, 09 December 2022