What to Do: Your Package was Left in the Mailroom – Amazon Delivery
Did Amazon claim to deliver you a package but you could not find it? The Amazon tracking states “your package was left in the mail room.” however, you do not have a mail room at your residence.
Per Amazon, here is further clarification on what a mail room can be.
*Leasing Agent or Office (If you live in condo or apartment building)
*Physical mail room located at the address of the shipment
*Your package was left in or around your mailbox.
Additional Information Amazon suggests doing before contacting them.
*Verify Shipping Address
*Look for notice of attempted delivery
*Look around delivery location
*See if someone else accepted the delivery
*Check your mailbox again
*Wait an additional 36 hours to see if package arrives or turns up
If all else fails, follow the steps to contact Amazon who will either offer you credit with upgraded fast delivery of the same item or re-ship the item at no cost (If it is an Amazon distributer product)
- Login to Amazon with your account you placed the order with.
- Go here and choose the product form your list of orders as shown. Then choose this order: An order I placed -> problem with an order -> missing item or parts -> products or accessories missing. Finally, choose phone to contact an Amazon associate.
- The Amazon associate will recommend first taking the steps mentioned above. If you did not receive your product, Amazon should offer you a credit back to your credit card for the lost item or in the form of an Amazon gift card. Amazon will say you can order the item again and they will next day ship it. You will have to place your order online again before they can upgrade the shipment.
With little questions asked by the Amazon associate, Amazon’s excellent customer support turned an upsetting situation into a delightful hassle free solution!
Did this work for you? Please share with us your experience by using the comment form below.
Comments 15
My products are not delivered,it went to mail room,how to collect
Can delivered in the "mailroom" mean it is at my local P.O.?
THIS HAPPENED TO ME TODAY!!!!! WHAT MAIL ROOM, WHAT ZIP CODE WHAT POST OFFICE , NOTHING , I AM PISSED
F amazon this is the second time this has happened, I was watching the tracker the whole time. These lazy Amazon employees need a raise or disciplined when failing horribly.
I can't believe Amazon won't even call you when the package is not delivered. I paid extra for mine to be delivered today. Listed as left in mailroom. We have no mailroom. I've been home all day and no Amazon truck has showed up. In my apartment complex they are here every day during the work week. I guess lost packages do not matter to them.
This happened to me recently and I live in an apartment so unsurprisingly someone scooped my package. I contacted Amazon after the 36 hours and after a huge run around was told there was nothing they would do because I have reported a "large number" of orders not received, when in reality there was ONE other order months ago to a completely different city. I was also told "All items purchased from Amazon.ca are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." Even though the carrier wasn't UPS or others like that but Amazon themselves. Luckily is was only a $24 item but it's the principle that really ticks me off. Very upset.
Delivery driver marked packages as "your package was left in the mail room." He actually left all packages on the front door for someone to steal. Not even 2 minutes later, someone comes walking around the corner scoping my front door. Really shady. Luckily we were home and all this was caught on video surveillance, turned the license plate into police of the suspects trying to steal the packages. Either driver has to be more aware of people following him or at least have the integrity to mark as "left on front door" and not in mail room. We don't even have a mail room, it's a house.
I had a package delivered to the "mail room" today by AMZL, where ever that is (I live in a house in a residential area). Amazon chat offered a free month of Prime and if the package hasn't arrived over the next couple of days, they'll "expedite" a replacement shipment. No offer to attempt to find it, I believe the chat personnel are the "excuse" providers and someone unknown takes care of shipping. And the price of Prime is going up $20 ???????
This also happened to me, today in the morning I ordered a same day delivery product and turns out that there was nothing left in front of my door nor any key for the parcel locker. I thinkk they just can't seem to deliver a product even though it's "supposedly available" very disappointed Amazon and your free extended month of prime doesn't fix this.
Two packages with status of delivered to mailroom yesterday still not received. These contained several items that are Christmas gifts. Where are they really? Cannot find a number to contact anyone. Neighbors also indicate packages missing on Tuesday the 19th of December that have status of delivered to the mailroom !! AMZL .....so very disappointed.
I was just told "Sometimes they scan delivered when it is actually not delivered. For your inconvenience, I will extend your Prime membership for one month free of charge." It's Christmas, I don't care about the membership, I want the gifts. Both of my 'delivered' packages were sent through Amazon's delivery service.
I had a driver show up (one of the independent amazon couriers) trying to deliver a package to me with a name and address that weren't even close to mine. then commented that the number of the building - 1900 - was also on a street in a city over 20 miles away. i guess they were never schooled that the number portion of an address is not a unique number, it is not like there is only one building with 1900 on it in the entire world funny part is that number wasn't even on the package they were trying to give me!
This just happened to me as well today. I have been home all day. package now shows Left in the mailroom (which is vague at best)
Can the driver NOT ring a freaking doorbell. Now I have to hunt down the package. wait even longer then my next day delivery garuntee.
Totally Unacceptable
Yes, this just happened to me with several orders last week. I live in a house, and Amazon has 'delivered to the mail room" on over 10 packages. Of course, none are to be found. What kind of scam is this? Are they sending it to the post office and not delivering it or are they not delivering it at all and using wording designed to confuse customers?
I called in for help and am told "this has never happened before" yet here I see this page. Thanks for the info.
I was home all day...live in house ....no package delivered. Unacceptable