Why: Your request could not be completed. Adobe Acrobat license has either expired or not been activated.

Why: Your request could not be completed. Adobe Acrobat license has either expired or not been activated.

If you recently updated Adobe Acrobat you may get an error message trying to use Acrobat from another application.

 

WINDOWS:

  1. Browse to:

C:\ProgramData\Adobe

And rename SLStore folder to SLStore_old.

 

  1. Finally, browse to:

C:\Program Files (x86)\Common Files\Adobe\SLCache

And delete everything inside the SLCache folder.





 

MAC:

  1. Browse to:

/Library/Application Support/Adobe

And rename SLStore folder to SLStore_old.

  1. Finally, browse to:

/Library/Application Support/Adobe/SLCache

And delete everything inside the SLCache folder.



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Comments 1

Guest - Kevin on Tuesday, 06 July 2021 07:40

Should you delete the 'SLConfig' folder and contents in this folder too if you are getting this error in Acrobat?
Thanks, Kevin

Should you delete the 'SLConfig' folder and contents in this folder too if you are getting this error in Acrobat? Thanks, Kevin
Saturday, 13 July 2024