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Fix: The Recovery Server Could Not Be Contacted – Mac OS Sierra

Fix: The Recovery Server Could Not Be Contacted – Mac OS Sierra

If you are trying to install Mac OS X (while in mac os recovery mode) onto a new volume on your Mac over your LAN network or Wi-Fi, you may receive an error.

 

The recovery server could not be contacted.

 

A solution provided by a user (Brano) on our site:

1. Launch Terminal and type:

 

ntpdate -u time.apple.com

 

 

Note: If you receive "operation not permitted" put sudo in front of the command.

 

sudo ntpdate -u time.apple.com

 


2. Proceed normally.

 


The problem is, SYSTEM DATE is wrong, and CERT validation is failing (https)

First, ensure your Mac is connected to a wired or wireless network. To connect wired network, plug an Ethernet cable in. To connect to a wireless network, go to the top right corner of the screen and choose the wireless icon and connect to a network.

If you are still experiencing the issue, it is very likely that the Apple servers are busy processing download requests for other users. You may also see your installation time rise significantly but come down suddenly over time.

 

If you are currently experiencing this issue, use the comment form below to let us now.

 


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Comments

Vince on Sunday, 24 December 2017 09:09

Fixed the date, connected to the internet. Still not working. Been going at this for two days.
I have an IP address so I know I'm connected to the internet.

Fixed the date, connected to the internet. Still not working. Been going at this for two days. I have an IP address so I know I'm connected to the internet.
Mark on Thursday, 21 December 2017 08:59

Worked like a charm. Communication was just right. Thank you.

Worked like a charm. Communication was just right. Thank you.
Ron on Wednesday, 20 December 2017 09:40

This fix worked great. Thank you!

This fix worked great. Thank you!
Andy on Sunday, 17 December 2017 10:29

yep - it worked (plus reconnecting to WiFi - otherwise no go) Thanks!

yep - it worked (plus reconnecting to WiFi - otherwise no go) Thanks!
Dgott on Friday, 15 December 2017 22:47

LITERALLY THIS! I just had to reconnect to internet. Upper right corner had list of internet connections. Had to login. I didn't even see it was greyed out. Thank you Shakey Jake!

LITERALLY THIS! I just had to reconnect to internet. Upper right corner had list of internet connections. Had to login. I didn't even see it was greyed out. Thank you Shakey Jake!
Shakey Jake on Thursday, 14 December 2017 16:54

Date thing didn’t work for me, but found I just had to reconnect to internet. Upper right corner had list of internet connections. Had to login.

Weird, because clicking ‘Find answer online’ had connected me to Safari. Something about the installation screen.

Date thing didn’t work for me, but found I just had to reconnect to internet. Upper right corner had list of internet connections. Had to login. Weird, because clicking ‘Find answer online’ had connected me to Safari. Something about the installation screen.
Andy on Thursday, 14 December 2017 13:04

"can't find host time at time.apple.com, no servers can be used" no fix here

"can't find host time at time.apple.com, no servers can be used" no fix here
Christopiher on Thursday, 14 December 2017 09:10

senior advisors at Apple didn't suggest his solution ...Thanks for the fix!

senior advisors at Apple didn't suggest his solution ...Thanks for the fix!
Michelle on Wednesday, 13 December 2017 15:15

Afte I put in

ntpdate - u time.apple.com

I'm getting an error saying "no server suitable for synchronization found"

Any ideas?

Afte I put in ntpdate - u time.apple.com I'm getting an error saying "no server suitable for synchronization found" Any ideas?
Leslie Mihalik on Sunday, 10 December 2017 15:37

I JUST had this problem ...bought a new SSD and followed set up unplugged battery as instructed installed hard drive to have it say can't connect to recovery server...since I have had clock issues before with other computers I was suspicious.. 7 HOURS of trying to figure out what was wrong..granted if clock showed with new hard drive I would of checked it out there but no access to clock...I decided to put the old hard drive back since it was still working shut it off did not unplug battery this time ..turned it on ...and clock was wrong ...reset it and powered off leaving battery plugged in and reinstalled new hard drive and it worked ...update worked and OSX installed w/o a hitch...wish I saw this resolution before installation

I JUST had this problem ...bought a new SSD and followed set up unplugged battery as instructed installed hard drive to have it say can't connect to recovery server...since I have had clock issues before with other computers I was suspicious.. 7 HOURS of trying to figure out what was wrong..granted if clock showed with new hard drive I would of checked it out there but no access to clock...I decided to put the old hard drive back since it was still working shut it off did not unplug battery this time ..turned it on ...and clock was wrong ...reset it and powered off leaving battery plugged in and reinstalled new hard drive and it worked ...update worked and OSX installed w/o a hitch...wish I saw this resolution before installation
Martha Brownwater on Sunday, 10 December 2017 14:37

Worked like a charm.

Worked like a charm.
Shane on Saturday, 09 December 2017 12:11

Terminal can be found in the Top Menu bar Under Utilities

Terminal can be found in the Top Menu bar Under Utilities
soooticked on Friday, 08 December 2017 19:07

still same crap doesnt work.... any other suggestions

still same crap doesnt work.... any other suggestions
geni on Friday, 08 December 2017 05:51

A BIG Thank You
ntpdate -u time.apple.com

this works.....

A BIG Thank You ntpdate -u time.apple.com this works.....
Become The Solution on Thursday, 07 December 2017 12:34

Try adding "sudo" in front of the command...

Try adding "sudo" in front of the command...
Pablo on Thursday, 07 December 2017 11:30

Is not a solution. After terminal appears the following message: Can't adjust the time of day: Operation not permitted

Is not a solution. After terminal appears the following message: Can't adjust the time of day: Operation not permitted
Ash on Wednesday, 06 December 2017 01:17

Bruno your tip also worked.. here, however does any know how to stop . Does anyone know how to fix "too many corpses being created" , this is my problems, I have already installed MACOS High Serra once which took over 12 hours, but I still have the same issue, boot page with Apple loads very slowly and does not start up the system. I do not have a backup to restore from..

Bruno your tip also worked.. here, however does any know how to stop . Does anyone know how to fix "too many corpses being created" , this is my problems, I have already installed MACOS High Serra once which took over 12 hours, but I still have the same issue, boot page with Apple loads very slowly and does not start up the system. I do not have a backup to restore from..
Windy on Saturday, 02 December 2017 09:10
LUCY BUTCHER on Saturday, 02 December 2017 07:31

I am tearing my hair out - there terminal thing did not work!!! Arghh any suggestions??? Been on phone for over 2 hours this morning to Apple Support who finally told me 'just install new High Sierra' that'll solve it!!! But no, getting same message re: recovery server could not be found!!! Arghhh so annoyed please can anyone suggest/help me!!

I am tearing my hair out - there terminal thing did not work!!! Arghh any suggestions??? Been on phone for over 2 hours this morning to Apple Support who finally told me 'just install new High Sierra' that'll solve it!!! But no, getting same message re: recovery server could not be found!!! Arghhh so annoyed please can anyone suggest/help me!!
OR Gordon on Friday, 01 December 2017 17:14

And what do you mean "launch Terminal"? From where? How? Techies are such crap communicators.

And what do you mean "launch Terminal"? From where? How? Techies are such crap communicators.
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