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Fix: The Recovery Server Could Not Be Contacted – Mac OS Sierra

Fix: The Recovery Server Could Not Be Contacted – Mac OS Sierra

If you are trying to install Mac OS X (while in mac os recovery mode) onto a new volume on your Mac over your LAN network or Wi-Fi, you may receive an error.

 

The recovery server could not be contacted.

 

A solution provided by a user (Brano) on our site:

1. Launch Terminal and type:

 

ntpdate -u time.apple.com

 

 

Note: If you receive "operation not permitted" put sudo in front of the command.

 

sudo ntpdate -u time.apple.com

 


2. Proceed normally.

 


The problem is, SYSTEM DATE is wrong, and CERT validation is failing (https)

First, ensure your Mac is connected to a wired or wireless network. To connect wired network, plug an Ethernet cable in. To connect to a wireless network, go to the top right corner of the screen and choose the wireless icon and connect to a network.

If you are still experiencing the issue, it is very likely that the Apple servers are busy processing download requests for other users. You may also see your installation time rise significantly but come down suddenly over time.

 

If you are currently experiencing this issue, use the comment form below to let us now.

 


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Comments

Mel on Sunday, 29 September 2019 17:09

I have the correct date but still getting recovery server error. There is no wifi on/ off option in top right corner. On an old 2009 iMac

I have the correct date but still getting recovery server error. There is no wifi on/ off option in top right corner. On an old 2009 iMac
Texh on Monday, 19 August 2019 15:44

Thank so much! You’re post resolved my issue.

Thank so much! You’re post resolved my issue. :D
zoey on Monday, 19 August 2019 06:51

I can't launch Terminal. Is it Command-spacebar when your mac isn't turning on? This gets me a blinking question mark in a grey box.

I can't launch Terminal. Is it Command-spacebar when your mac isn't turning on? This gets me a blinking question mark in a grey box.
Ryne on Tuesday, 16 July 2019 13:39

I get ntpdate not found

I get ntpdate not found :(
Tafri Greg on Wednesday, 22 May 2019 16:10

am still experiencing this issue, i've been trying since morning. i did everything i could find on google but i still get the same error message

am still experiencing this issue, i've been trying since morning. i did everything i could find on google but i still get the same error message
Carl on Thursday, 27 June 2019 17:10

It's probably not the problem you're having but I wasn't connecting to the internet even though I entered my password and it was accepted. While on the phone with Apple tech support, it was suggested that I probably wasn't connected to the internet. I saw that the Wi-Fi symbol in the menu bar was grayed out, selected it, entered my password there and voilà, I was able to reach the recovery server and easily install Mac OS X 10.14.5.

It's probably not the problem you're having but I wasn't connecting to the internet even though I entered my password and it was accepted. While on the phone with Apple tech support, it was suggested that I probably wasn't connected to the internet. I saw that the Wi-Fi symbol in the menu bar was grayed out, selected it, entered my password there and voilà, I was able to reach the recovery server and easily install Mac OS X 10.14.5.
Steven A on Tuesday, 14 May 2019 11:55

Sorry but I still cannot get rid of the error, I am connected via Ethernet and Wifi and ran the Sudo command several times... I have tried deleting and formatting my HD but the error still happens.

any other ideas

Sorry but I still cannot get rid of the error, I am connected via Ethernet and Wifi and ran the Sudo command several times... I have tried deleting and formatting my HD but the error still happens. any other ideas
Adam on Sunday, 12 May 2019 16:55

This worked perfectly the first time

This worked perfectly the first time
Amy on Sunday, 11 November 2018 21:43

THANK YOU!!! This worked for me!

THANK YOU!!! This worked for me!
Brad Storrs on Monday, 01 October 2018 23:08

I'm still not having any luck after trying the steps mentioned. Still it reads: The recovery server could not be contacted.
Please help!

I'm still not having any luck after trying the steps mentioned. Still it reads: The recovery server could not be contacted. Please help!
Simone on Friday, 31 August 2018 11:12

Hi, I have tried this a few times now, without success. I am trying to reinstall from Recovery Mode. And always still get the same message. Any more ideas how to crack this? Thanks

Hi, I have tried this a few times now, without success. I am trying to reinstall from Recovery Mode. And always still get the same message. Any more ideas how to crack this? Thanks
Andrew D on Saturday, 11 August 2018 18:38

thank you this help solve my problem. first I was receiving an issue but it was due to not being connected to my Wifi. thank you for the help.

thank you this help solve my problem. first I was receiving an issue but it was due to not being connected to my Wifi. thank you for the help.
milanhawkin on Friday, 10 August 2018 21:27

you are such a savior!

you are such a savior!
Laura on Sunday, 05 August 2018 21:43

I did the terminal reset thing a bunch of times, and still no luck. I also did the hosts suggestion, and still getting the error message.

I did the terminal reset thing a bunch of times, and still no luck. I also did the hosts suggestion, and still getting the error message.
Barry on Thursday, 02 August 2018 04:43

I needed to run the terminal command three or four times but it finally updated and it works a treat. Thanks!

I needed to run the terminal command three or four times but it finally updated and it works a treat. Thanks!
J. T. on Wednesday, 25 July 2018 14:07

Brano,
If I could kiss you I would!

Brano, If I could kiss you I would!
Brandi on Tuesday, 17 July 2018 18:49

After typing ntpdate -u time.apple.com,
It returned with teo messages, Can’t find host nor servername provided
And
No servers can be used, exiting

After typing ntpdate -u time.apple.com, It returned with teo messages, Can’t find host nor servername provided And No servers can be used, exiting
Pablo C on Wednesday, 27 June 2018 15:42

Nothing works for me from previous comments. Whetever I do I am always downloading a 19mb installer application with the same message "The recovery server could not be contacted".

Nothing works for me from previous comments. Whetever I do I am always downloading a 19mb installer application with the same message "The recovery server could not be contacted".
Maha on Thursday, 14 June 2018 20:52

I don’t understand what should doing after Waited the command?

I don’t understand what should doing after Waited the command?
Tim O on Tuesday, 12 June 2018 11:24

Worked like a charm


Tim O

Worked like a charm Tim O
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