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Fix: Sorry, We Couldn’t Log You In – Instagram

Sorry We Couldn’t Log You In Instagram

If you use multiple Instagram accounts, you may receive a message when you try selecting an account in the Instagram app. There error is most likely related to the password changing on your Instagram account.

 

Sorry, we couldn’t log you in.

 

When you receive the error, the Instagram app takes you back to your home screen. It does not allow you to update the password on your Instagram account.

But then comes the bigger problem – you can’t log out of the account to re-login. Here is how to fix this super frustrating issue. Follow the steps below to regain access to your Instagram account again.

                                                          

  1. If you already added the maximum 6 Instagram accounts, you will need to log out of all your Instagram accounts in order to remove the Instagram account you cannot login to.
 
  1. In the Instagram app, go to Settings (gear icon) -> scroll down to the bottom and select Log Out of All Accounts. Click Log of of All Accounts again.
 

Note: You will notice the Instagram account you are trying to regain access to is not listed here. That is normal. You can retain login info here as well by toggling the buttons on next to your other accounts – so you don’t have to re-login with your credentials next time.

 

  1. You will be back at the the Instagram app homepage with your accounts listed – as well as the account you could not log into previously. Go ahead and log in with your new Instagram password.

 

  1. And like that, you should be able to access your Instagram account again!
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Comments

tori on Tuesday, 02 April 2019 19:25

it keeps on saying that it cant connect with the instagram servers and wont let me log in

it keeps on saying that it cant connect with the instagram servers and wont let me log in
Roy on Saturday, 30 March 2019 19:19

Thank you!!!

Thank you!!!
babak on Friday, 22 March 2019 14:56

it works!! Thanks !

it works!! Thanks !
Annemieke van Herk on Friday, 08 March 2019 03:06

Lifesaver! Thank you so much for this... saved me a lot of frustration!

Lifesaver! Thank you so much for this... saved me a lot of frustration!
Michelle on Sunday, 03 February 2019 11:11

Thank you! My issue wouldn't let me log out of all of them, possibly because I wasn't logged into the new one that kept giving me an error message, so clicking on forgot password on the newer account after logging out of my main account worked.

Thank you! My issue wouldn't let me log out of all of them, possibly because I wasn't logged into the new one that kept giving me an error message, so clicking on forgot password on the newer account after logging out of my main account worked.
Kate on Tuesday, 18 December 2018 19:26

There's a step missing in this. Once you log out of all the accounts, you then need to delete the app off your phone and redownload it. THEN all the accounts can be re-added, or 'forgotten my password' can be used.

There's a step missing in this. Once you log out of all the accounts, you then need to delete the app off your phone and redownload it. THEN all the accounts can be re-added, or 'forgotten my password' can be used.
Sarah on Friday, 26 April 2019 14:16

THANK YOU!!!! That did it! Whew!

THANK YOU!!!! That did it! Whew!
Wilfred Marrero #willieM on Saturday, 03 November 2018 08:00

this is the best and faster solution, after trying the whole f'ing night others solution this made it so easy... do a blog in Youtube.. thanks

this is the best and faster solution, after trying the whole f'ing night others solution this made it so easy... do a blog in Youtube.. thanks
Daniel on Thursday, 27 September 2018 21:29

How do I get a new password and my 2nd account is dani_agui_22 so you can message me

How do I get a new password and my 2nd account is dani_agui_22 so you can message me
Mike on Thursday, 02 August 2018 05:19

You're saying the solution to not being able to login is to login and go to settings...

You're saying the solution to not being able to login is to login and go to settings...
Misha on Monday, 21 May 2018 14:06

Thank you, this solution fixed this extremely frustrating issue!

Thank you, this solution fixed this extremely frustrating issue!
Brianne on Tuesday, 01 May 2018 18:31

Yes it worked thank you!!!!! ❤️❤️?❤️❤️

Yes it worked thank you!!!!! ❤️❤️?❤️❤️
Kelvin on Tuesday, 10 April 2018 06:37

It don’t let me

It don’t let me
Jonas on Friday, 19 January 2018 16:37

when i do it on my phone i try to log in with facebook but there is no gear icon for me to press

when i do it on my phone i try to log in with facebook but there is no gear icon for me to press
Sally on Friday, 22 December 2017 11:54

This isn't working for me - when I get to step 2 the account that I can't log onto is still listed and I can't remove it or log into it - what else can I try?

This isn't working for me - when I get to step 2 the account that I can't log onto is still listed and I can't remove it or log into it - what else can I try?
calvin on Friday, 22 December 2017 03:26

I cannot log into the account im trying to delete and cannot delete it because it give me an error when logging in. Also recovering pw does not work. Pls send help.

I cannot log into the account im trying to delete and cannot delete it because it give me an error when logging in. Also recovering pw does not work. Pls send help.
Mandi on Tuesday, 21 November 2017 03:24

I did this and It still didn't work. Allowed to log into only one of 4 accounts and it still won't let me change a password for my main. Just logs me in with Facebook???

I did this and It still didn't work. Allowed to log into only one of 4 accounts and it still won't let me change a password for my main. Just logs me in with Facebook???
Rashmi Jain on Saturday, 28 October 2017 21:52

Any other way ? Because I don’t remember the password of all my accounts.

Any other way ? Because I don’t remember the password of all my accounts.
Morgan on Sunday, 15 October 2017 08:23

I did that and it's logged me out. I made up an email and I've forgot my password thanks

I did that and it's logged me out. I made up an email and I've forgot my password thanks:(
roki on Saturday, 16 September 2017 09:02

thank you su much ! it worked well

thank you su much ! it worked well
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Thursday, 04 June 2020




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