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Fix: Sorry, We Couldn’t Log You In – Instagram

Sorry We Couldn’t Log You In Instagram

If you use multiple Instagram accounts, you may receive a message when you try selecting an account in the Instagram app. There error is most likely related to the password changing on your Instagram account.

 

Sorry, we couldn’t log you in.

 

When you receive the error, the Instagram app takes you back to your home screen. It does not allow you to update the password on your Instagram account.

But then comes the bigger problem – you can’t log out of the account to re-login. Here is how to fix this super frustrating issue. Follow the steps below to regain access to your Instagram account again.

                                                          

  1. If you already added the maximum 6 Instagram accounts, you will need to log out of all your Instagram accounts in order to remove the Instagram account you cannot login to.
 
  1. In the Instagram app, go to Settings (gear icon) -> scroll down to the bottom and select Log Out of All Accounts. Click Log of of All Accounts again.
 

Note: You will notice the Instagram account you are trying to regain access to is not listed here. That is normal. You can retain login info here as well by toggling the buttons on next to your other accounts – so you don’t have to re-login with your credentials next time.

 

  1. You will be back at the the Instagram app homepage with your accounts listed – as well as the account you could not log into previously. Go ahead and log in with your new Instagram password.

 

  1. And like that, you should be able to access your Instagram account again!
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Comments

tori on Tuesday, 02 April 2019 19:25

it keeps on saying that it cant connect with the instagram servers and wont let me log in

it keeps on saying that it cant connect with the instagram servers and wont let me log in
Roy on Saturday, 30 March 2019 19:19

Thank you!!!

Thank you!!!
babak on Friday, 22 March 2019 14:56

it works!! Thanks !

it works!! Thanks !
Annemieke van Herk on Friday, 08 March 2019 03:06

Lifesaver! Thank you so much for this... saved me a lot of frustration!

Lifesaver! Thank you so much for this... saved me a lot of frustration!
Michelle on Sunday, 03 February 2019 11:11

Thank you! My issue wouldn't let me log out of all of them, possibly because I wasn't logged into the new one that kept giving me an error message, so clicking on forgot password on the newer account after logging out of my main account worked.

Thank you! My issue wouldn't let me log out of all of them, possibly because I wasn't logged into the new one that kept giving me an error message, so clicking on forgot password on the newer account after logging out of my main account worked.
Kate on Tuesday, 18 December 2018 19:26

There's a step missing in this. Once you log out of all the accounts, you then need to delete the app off your phone and redownload it. THEN all the accounts can be re-added, or 'forgotten my password' can be used.

There's a step missing in this. Once you log out of all the accounts, you then need to delete the app off your phone and redownload it. THEN all the accounts can be re-added, or 'forgotten my password' can be used.
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Sunday, 26 May 2019