Issue Root Cause Analysis Form RCA
Issue Root Cause Analysis –
| Affected Customer(s) | Who |
| Product | What |
| Sub-Product(s) | XX |
| Time Reported | XX/XX/XX |
| Time Resolved | XX/XX/XX |
| Total Outage Time | |
| Tracking Number | XXXXXXXXX |
Problem Summary
Describe the problem summary in detail by providing date time stamps of what was reported by customer and seen by provider.
Root Cause
Provide what caused the issue in a detailed concise few sentences.
Business Impact
Who or What impact was delivered to the business.
Improvement Plan
What will the provider be doing to ensure this issue doesn’t re-occur or for preventative maintenance?
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