Where to Check FedEx Claim Status
There is no cut and dry area on the FedEx website to check the status of a claim you submitted online. Here are the steps to do so.
- Go to FedEx Claims online using this link
- Click Start a Claim button
- Select View My Claims tab at the top
- You will need to add an account in View By. If you try to enter in a case or tracking number in Search Claims by field, nothing will show up. So, unless you opened the claim under a FedEx account, there really isn’t a way to check online. Instead – call FedEx 800-463-3339 and get them to give you a status.
When you open a claim online, expect a confirmation email from FedEx. An example of one is below.
Dear FedEx Customer,
Thank you for filing your claim online at https://www.fedex.com/ClaimsOnline. We received your information and will begin our review process once we have your supporting documentation. If you have already submitted your supporting documents, please ignore this request.
If you selected our proactive notification feature, we will confirm via e-mail when your documentation arrives. Typically, we can resolve claims within five to seven business days of receiving supporting documents, unless additional research time is needed.
*UPDATE*
I received a confidential sealed envelope along with a check and reference sheet.
Dear XXXXXX
WE AT FEDEX ARE SORRY WE WERE UNABLE TO MEET YOUR STANDARD ON THIS DELIVERY(S). BELOW IS AN EXPLANATION OF YOUR SETTLEMENT AMOUNT, WHICH INCLUDES FREIGHT CHARGES. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT FEDEX CUSTOMER SERVICE AT 1-800-GO-FEDEX
And like that – my claim was settled.
The tracking number, ship date and case number for your claim is:
* Please use the comment form below. Comments are moderated.*
Comments 12
****ANSWERS****
I have filed more than five separate FedEx claims in the last 6 months.
Q: How long does it actually take for FedEx to approve or deny a claim?
A: They generally do this within 10 days
Q: How long does it take to receive a claims check from FedEx AFTER your claim is approved?
A: Within 10 days.
*there is no faster process.
*there is no recourse if claim denied.
*for items of a value of $1500 or more, FedEx generally will want to pickup the damaged item before processing the claim. If you have a picture of the damaged item and it's obvious that it's completely destroyed with no value then they will typically NOT pick up the damaged item and process the claim.
Claims process absurd. Transferred on phone from one incompetent uncaring person to the next. Excuse after excuse after excuse. So far, three “sorry about your luck” responses. FEx does not do what they say they will do ... and they don’t care.
I plan on suing FedEx. PERIOD. WATCH MY ASS WIN. Randy McDaniels, TLC.
Did you win?
I came across your blog looking for information.... I am curious to know how many days passed from when you filed the claim until you had the check in hand. Thanks!!
It was actually only a few days. The problem I then had was the claim specialist mailed the claim to check to the package originating address - of which I no longer had access too! So luckily, I knew the person living in that residence and they handed me my check!