Fix: iPhone Restore iCloud "Account Details Unavailable"

Fix: iPhone Restore iCloud

If you recently restored your iphone with iOS 9, you may receive a message when you select your iCloud account information under Settings -> iCloud





 

Account Details Unavailable If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline

Selections Get Verification Code or Ok

It seems the restore has somehow corrupted your iCloud login ID on your iOS device (iPhone). The verification code you will get won't mean anything.

 
To fix the corruption, log out of iCloud on your device and log back in.

 

You will get a prompt "if you sign out of your account, all Photo Stream photos and iCloud Drive stored in iCloud will be removed from this iphone"

Do not fret! The information will only be temporarily lost until you log back into icloud.

 

Then sign out of iCloud on your iPhone, iPad, or iPod touch:

Tap Settings > iCloud on your iOS device.

Scroll down and tap Sign Out, then tap Sign Out to confirm. ...

Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID.

 

* Please use the comment form below. Comments are moderated.*



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Comments 44

Guest - Sarah on Saturday, 31 December 2016 17:39

Hi,
I tried signing to my icloud acct via my iPhone but It referring me to get verification code from my other device.Meanwhile the the other device (iPad Air) is no longer with me.pls help me

Hi, I tried signing to my icloud acct via my iPhone but It referring me to get verification code from my other device.Meanwhile the the other device (iPad Air) is no longer with me.pls help me
Guest - Brayo on Saturday, 19 November 2016 05:19

U r a genius???. Jst went to cellular>use cellular for> thn turned on my find my iphone and there i was??????

U r a genius???. Jst went to cellular>use cellular for> thn turned on my find my iphone and there i was??????
Guest - Jonathan on Friday, 01 July 2016 22:37

PROBLEM SOLVER

If you use cellular data, it's probably you turn off your cellular data for : setting. Make sure you turn it on
Setting > Cellular > scroll down to USE CELLULAR DATA FOR : > turn on setting.

Hope this helpful
Cheers

PROBLEM SOLVER If you use cellular data, it's probably you turn off your cellular data for : setting. Make sure you turn it on Setting > Cellular > scroll down to USE CELLULAR DATA FOR : > turn on setting. Hope this helpful Cheers
Guest - DD on Tuesday, 29 November 2016 09:35

Perfect! problem solved
thank you

Perfect! problem solved ;) thank you
Guest - yunial on Thursday, 09 February 2017 01:49

good idea
problem solved thx

good idea problem solved thx
Guest - Rah on Sunday, 13 November 2016 04:21

PROBLEM SOLVED
HELPFUL

PROBLEM SOLVED HELPFUL :D
Guest - Amy on Thursday, 10 November 2016 12:09

Thank you!! This was helpful!

Thank you!! This was helpful! :)
Guest - Zetto on Friday, 28 October 2016 10:38

Hahaha. Thanks man! You are genius.

Hahaha. Thanks man! You are genius.;);)
Guest - Dave G on Wednesday, 06 April 2016 11:40

I am getting a message saying "too many codes sent" How do I get a new verification code

I am getting a message saying "too many codes sent" How do I get a new verification code
on Wednesday, 06 April 2016 22:06

Hi, email us a screenshot please. You can use the contact form and we will reply back to you.

Hi, email us a screenshot please. You can use the contact form and we will reply back to you.
Guest - Rah on Friday, 05 February 2016 16:37

Answer: Connect to WIFI if trying to manage your ICloud settings via your cell phone device. Otherwise you will run into issues as mentioned throughout thread

Answer: Connect to WIFI if trying to manage your ICloud settings via your cell phone device. Otherwise you will run into issues as mentioned throughout thread
Guest - Shaun on Monday, 27 March 2017 19:35

Thanks this helped drastically!!!

Thanks this helped drastically!!!
Guest - Jovana on Tuesday, 05 July 2016 12:01

Thanx! This one helped me!

Thanx! This one helped me!
Guest - LadyRock on Thursday, 18 February 2016 22:57

This was my case as well. As soon as I reconnected to the WiFi I was able to sign out of my iCloud account on my iPhone 6 plus. I then signed back into my iCloud account, checked all my settings and closed settings altogether. I waited a moment before opening my Calendar. Once opened it took several minutes to sync my iCloud calendar with my phone BUT it did sync all events including new ones I had been missing.

This was my case as well. As soon as I reconnected to the WiFi I was able to sign out of my iCloud account on my iPhone 6 plus. I then signed back into my iCloud account, checked all my settings and closed settings altogether. I waited a moment before opening my Calendar. Once opened it took several minutes to sync my iCloud calendar with my phone BUT it did sync all events including new ones I had been missing.
Guest - Guleed on Tuesday, 24 November 2015 06:21

This problem happened to be too.
All you need to do is try offline and when you get the message saying "Account Details Unavailable, If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline" click on get a verification code while offline then connect on Wi-Fi and go to setting>Icloud and try logging in again...

This problem happened to be too. All you need to do is try offline and when you get the message saying "Account Details Unavailable, If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline" click on get a verification code while offline then connect on Wi-Fi and go to setting>Icloud and try logging in again...
Guest - Joliverio on Monday, 23 November 2015 08:59

I get the same problem but the solution was different, my Settings was "off" in cellular data, after I set Settings "On" for cellular data, the problem was solved and this annoying message disappears.

I get the same problem but the solution was different, my Settings was "off" in cellular data, after I set Settings "On" for cellular data, the problem was solved and this annoying message disappears.
Guest - soorya on Tuesday, 10 October 2017 01:48

thanku so much!! i ve been trying to reset my paswrd for months. this helped!! thankooo!!

thanku so much!! i ve been trying to reset my paswrd for months. this helped!! thankooo!!
Guest - Samuel on Saturday, 01 April 2017 03:54

This helped me a lot. I was having this problem for a couple of months and finally I could solved it. thanks

This helped me a lot. I was having this problem for a couple of months and finally I could solved it. thanks
Guest - A Fahad on Friday, 24 March 2017 13:18

This worked for me.
Thank you

This worked for me. Thank you
Guest - Arturo on Saturday, 11 March 2017 15:38

You are the man!

You are the man!
Thursday, 28 March 2024