Fix: iPhone Restore iCloud "Account Details Unavailable"

Fix: iPhone Restore iCloud

If you recently restored your iphone with iOS 9, you may receive a message when you select your iCloud account information under Settings -> iCloud





 

Account Details Unavailable If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline

Selections Get Verification Code or Ok

It seems the restore has somehow corrupted your iCloud login ID on your iOS device (iPhone). The verification code you will get won't mean anything.

 
To fix the corruption, log out of iCloud on your device and log back in.

 

You will get a prompt "if you sign out of your account, all Photo Stream photos and iCloud Drive stored in iCloud will be removed from this iphone"

Do not fret! The information will only be temporarily lost until you log back into icloud.

 

Then sign out of iCloud on your iPhone, iPad, or iPod touch:

Tap Settings > iCloud on your iOS device.

Scroll down and tap Sign Out, then tap Sign Out to confirm. ...

Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID.

 

* Please use the comment form below. Comments are moderated.*



Related Posts

 

Comments 44

Guest - Rah on Friday, 05 February 2016 16:37

Answer: Connect to WIFI if trying to manage your ICloud settings via your cell phone device. Otherwise you will run into issues as mentioned throughout thread

Answer: Connect to WIFI if trying to manage your ICloud settings via your cell phone device. Otherwise you will run into issues as mentioned throughout thread
Guest - Shaun on Monday, 27 March 2017 19:35

Thanks this helped drastically!!!

Thanks this helped drastically!!!
Guest - Jovana on Tuesday, 05 July 2016 12:01

Thanx! This one helped me!

Thanx! This one helped me!
Guest - LadyRock on Thursday, 18 February 2016 22:57

This was my case as well. As soon as I reconnected to the WiFi I was able to sign out of my iCloud account on my iPhone 6 plus. I then signed back into my iCloud account, checked all my settings and closed settings altogether. I waited a moment before opening my Calendar. Once opened it took several minutes to sync my iCloud calendar with my phone BUT it did sync all events including new ones I had been missing.

This was my case as well. As soon as I reconnected to the WiFi I was able to sign out of my iCloud account on my iPhone 6 plus. I then signed back into my iCloud account, checked all my settings and closed settings altogether. I waited a moment before opening my Calendar. Once opened it took several minutes to sync my iCloud calendar with my phone BUT it did sync all events including new ones I had been missing.
Guest - Guleed on Tuesday, 24 November 2015 06:21

This problem happened to be too.
All you need to do is try offline and when you get the message saying "Account Details Unavailable, If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline" click on get a verification code while offline then connect on Wi-Fi and go to setting>Icloud and try logging in again...

This problem happened to be too. All you need to do is try offline and when you get the message saying "Account Details Unavailable, If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline" click on get a verification code while offline then connect on Wi-Fi and go to setting>Icloud and try logging in again...
Guest - Joliverio on Monday, 23 November 2015 08:59

I get the same problem but the solution was different, my Settings was "off" in cellular data, after I set Settings "On" for cellular data, the problem was solved and this annoying message disappears.

I get the same problem but the solution was different, my Settings was "off" in cellular data, after I set Settings "On" for cellular data, the problem was solved and this annoying message disappears.
Guest - soorya on Tuesday, 10 October 2017 01:48

thanku so much!! i ve been trying to reset my paswrd for months. this helped!! thankooo!!

thanku so much!! i ve been trying to reset my paswrd for months. this helped!! thankooo!!
Guest - Samuel on Saturday, 01 April 2017 03:54

This helped me a lot. I was having this problem for a couple of months and finally I could solved it. thanks

This helped me a lot. I was having this problem for a couple of months and finally I could solved it. thanks
Guest - A Fahad on Friday, 24 March 2017 13:18

This worked for me.
Thank you

This worked for me. Thank you
Guest - Arturo on Saturday, 11 March 2017 15:38

You are the man!

You are the man!
Guest - Suwan Tan on Sunday, 05 March 2017 04:25

This is the solution! Thank you

This is the solution! Thank you
Guest - Maria on Thursday, 02 March 2017 12:37

Thank you so much! I was looking for a solution for over an hour and this fixed it.

Thank you so much! I was looking for a solution for over an hour and this fixed it. :)
Guest - syafiq on Sunday, 15 January 2017 12:54

thankssssssss a lot

thankssssssss a lot
Guest - Uno on Sunday, 18 December 2016 05:53

My God! You hv been of great help, I hv been on this error for 6 solid hours... Jah bless u

My God! You hv been of great help, I hv been on this error for 6 solid hours... Jah bless u
Guest - Cois on Wednesday, 19 October 2016 07:59

Thanks alot!!!

Thanks alot!!!
Guest - Kevin on Tuesday, 29 March 2016 03:43

This worked for me! Thanks

This worked for me! Thanks
Guest - Joseph on Monday, 18 January 2016 23:48

Thank you very much u got the answer to my question God bless

    \n[*] \n

Thank you very much u got the answer to my question God bless[list]\n[*] \n[/list]
Guest - Stefan on Friday, 13 November 2015 14:25

SOLUTION FOUND:

I had the exact same problem just now after setting up a second iphone while i was still logged in to my other iphone with iCloud.
Solution:
- Log in to http://www.icloud.com with a computer.
- Choose "Settings"
- In "My Devices" it shows all of your devices that are connected to your iCloud account
- Delete the device that is malfunctioning (in my case the first iphone)
- Then access your iCloud menu on the malfunctioning iphone and "Sign Out" at the bottom or re-enter your iCloud password

In my case a message popped up on my iphone asking me to validate my iCloud account. And this time I could actually enter the password and it worked.

Greetings from Germany

SOLUTION FOUND: I had the exact same problem just now after setting up a second iphone while i was still logged in to my other iphone with iCloud. Solution: - Log in to www.icloud.com with a computer. - Choose "Settings" - In "My Devices" it shows all of your devices that are connected to your iCloud account - Delete the device that is malfunctioning (in my case the first iphone) - Then access your iCloud menu on the malfunctioning iphone and "Sign Out" at the bottom or re-enter your iCloud password In my case a message popped up on my iphone asking me to validate my iCloud account. And this time I could actually enter the password and it worked. Greetings from Germany ;)
Guest - Binto on Tuesday, 17 November 2015 07:21
:D:D:D:D:D:D
Guest - HP on Wednesday, 04 November 2015 12:57

does not work, since I seem to be stuck in a loop. To disable "Find my iPhone", I need to enter my Apple Id password. The iPhone does not accept it. You are saying, I need to log off from iCloud and log back in. When I try this, I can't, since I first need to disable "Find my iPhone", which I can't etc etc. Frustrating...

does not work, since I seem to be stuck in a loop. To disable "Find my iPhone", I need to enter my Apple Id password. The iPhone does not accept it. You are saying, I need to log off from iCloud and log back in. When I try this, I can't, since I first need to disable "Find my iPhone", which I can't etc etc. Frustrating...
Friday, 29 March 2024