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Fix: iPhone Restore iCloud "Account Details Unavailable"

Fix: iPhone Restore iCloud "Account Details Unavailable"

If you recently restored your iphone with iOS 9, you may receive a message when you select your iCloud account information under Settings -> iCloud





 

Account Details Unavailable If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline

Selections Get Verification Code or Ok

It seems the restore has somehow corrupted your iCloud login ID on your iOS device (iPhone). The verification code you will get won't mean anything.

 
To fix the corruption, log out of iCloud on your device and log back in.

 

You will get a prompt "if you sign out of your account, all Photo Stream photos and iCloud Drive stored in iCloud will be removed from this iphone"

Do not fret! The information will only be temporarily lost until you log back into icloud.

 

Then sign out of iCloud on your iPhone, iPad, or iPod touch:

Tap Settings > iCloud on your iOS device.

Scroll down and tap Sign Out, then tap Sign Out to confirm. ...

Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID.

 


* Please use the comments form below to let us know if you experience issues, have questions, or can provide solution. We want and encourage feedback. *



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Comments

Amy on Friday, 09 October 2015 15:19

Is there a solution to this problem?! Or am I missing something on this web page..? This has happened to me and I would like to know how I can reverse their corruption of my account..!

Is there a solution to this problem?! Or am I missing something on this web page..? This has happened to me and I would like to know how I can reverse their corruption of my account..!
Guest on Wednesday, 28 October 2015 14:04

Yes - To fix the corruption, log out of iCloud on your device and log back in.

Yes - To fix the corruption, log out of iCloud on your device and log back in.
cjmoreno on Tuesday, 02 February 2016 09:10

[*] whenevee i click signout ang put my password verification failed appers! i really cant sign out

[*] whenevee i click signout ang put my password verification failed appers! i really cant sign out
Sarah on Sunday, 01 November 2015 17:16

I can't log out of iCloud. It is giving me the message verification failed. Any ideas?

I can't log out of iCloud. It is giving me the message verification failed. Any ideas?
csr_shuga on Sunday, 01 November 2015 22:58

I can't seem to sign out. It asks me for my Apple ID password so "Find My iPhone" can be turned off... When I do that it says "Verification Failed - There was an error connecting to iCloud". Cancel or Retry.

I can't seem to sign out. It asks me for my Apple ID password so "Find My iPhone" can be turned off... When I do that it says "Verification Failed - There was an error connecting to iCloud". Cancel or Retry.
Guest on Monday, 02 November 2015 20:41

Sign Out is at the bottom. Follow these instructions:

Then sign out of iCloud on your iPhone, iPad, or iPod touch:

Tap Settings > iCloud on your iOS device.

Scroll down and tap Sign Out, then tap Sign Out to confirm. ...

Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID.

Sign Out is at the bottom. Follow these instructions: Then sign out of iCloud on your iPhone, iPad, or iPod touch: Tap Settings > iCloud on your iOS device. Scroll down and tap Sign Out, then tap Sign Out to confirm. ... Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID.
HP on Wednesday, 04 November 2015 12:57

does not work, since I seem to be stuck in a loop. To disable "Find my iPhone", I need to enter my Apple Id password. The iPhone does not accept it. You are saying, I need to log off from iCloud and log back in. When I try this, I can't, since I first need to disable "Find my iPhone", which I can't etc etc. Frustrating...

does not work, since I seem to be stuck in a loop. To disable "Find my iPhone", I need to enter my Apple Id password. The iPhone does not accept it. You are saying, I need to log off from iCloud and log back in. When I try this, I can't, since I first need to disable "Find my iPhone", which I can't etc etc. Frustrating...
Guest on Thursday, 05 November 2015 18:00

HP, I would expect your password to work at that point. Does it work logging in at https://www.icloud.com ?

HP, I would expect your password to work at that point. Does it work logging in at https://www.icloud.com ?
xxxx on Tuesday, 02 February 2016 09:12

thats not working on me.. no space for logging in.. there is just an option to set up icloud or open find my iphone

thats not working on me.. no space for logging in.. there is just an option to set up icloud or open find my iphone
Stefan on Friday, 13 November 2015 14:25

SOLUTION FOUND:

I had the exact same problem just now after setting up a second iphone while i was still logged in to my other iphone with iCloud.
Solution:
- Log in to http://www.icloud.com with a computer.
- Choose "Settings"
- In "My Devices" it shows all of your devices that are connected to your iCloud account
- Delete the device that is malfunctioning (in my case the first iphone)
- Then access your iCloud menu on the malfunctioning iphone and "Sign Out" at the bottom or re-enter your iCloud password

In my case a message popped up on my iphone asking me to validate my iCloud account. And this time I could actually enter the password and it worked.

Greetings from Germany

SOLUTION FOUND: I had the exact same problem just now after setting up a second iphone while i was still logged in to my other iphone with iCloud. Solution: - Log in to www.icloud.com with a computer. - Choose "Settings" - In "My Devices" it shows all of your devices that are connected to your iCloud account - Delete the device that is malfunctioning (in my case the first iphone) - Then access your iCloud menu on the malfunctioning iphone and "Sign Out" at the bottom or re-enter your iCloud password In my case a message popped up on my iphone asking me to validate my iCloud account. And this time I could actually enter the password and it worked. Greetings from Germany ;)
Binto on Tuesday, 17 November 2015 07:21
:D:D:D:D:D:D
Joliverio on Monday, 23 November 2015 08:59

I get the same problem but the solution was different, my Settings was "off" in cellular data, after I set Settings "On" for cellular data, the problem was solved and this annoying message disappears.

I get the same problem but the solution was different, my Settings was "off" in cellular data, after I set Settings "On" for cellular data, the problem was solved and this annoying message disappears.
Joseph on Monday, 18 January 2016 23:48

Thank you very much u got the answer to my question God bless

    \n[*] \n

Thank you very much u got the answer to my question God bless[list]\n[*] \n[/list]
Kevin on Tuesday, 29 March 2016 03:43

This worked for me! Thanks

This worked for me! Thanks
Cois on Wednesday, 19 October 2016 07:59

Thanks alot!!!

Thanks alot!!!
Uno on Sunday, 18 December 2016 05:53

My God! You hv been of great help, I hv been on this error for 6 solid hours... Jah bless u

My God! You hv been of great help, I hv been on this error for 6 solid hours... Jah bless u
syafiq on Sunday, 15 January 2017 12:54

thankssssssss a lot

thankssssssss a lot
Maria on Thursday, 02 March 2017 12:37

Thank you so much! I was looking for a solution for over an hour and this fixed it.

Thank you so much! I was looking for a solution for over an hour and this fixed it. :)
Suwan Tan on Sunday, 05 March 2017 04:25

This is the solution! Thank you

This is the solution! Thank you
Arturo on Saturday, 11 March 2017 15:38

You are the man!

You are the man!
A Fahad on Friday, 24 March 2017 13:18

This worked for me.
Thank you

This worked for me. Thank you
Samuel on Saturday, 01 April 2017 03:54

This helped me a lot. I was having this problem for a couple of months and finally I could solved it. thanks

This helped me a lot. I was having this problem for a couple of months and finally I could solved it. thanks
Guleed on Tuesday, 24 November 2015 06:21

This problem happened to be too.
All you need to do is try offline and when you get the message saying "Account Details Unavailable, If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline" click on get a verification code while offline then connect on Wi-Fi and go to setting>Icloud and try logging in again...

This problem happened to be too. All you need to do is try offline and when you get the message saying "Account Details Unavailable, If you are signing in to iCloud on another device or at iCloud.com, you can get a verification code while offline" click on get a verification code while offline then connect on Wi-Fi and go to setting>Icloud and try logging in again...
Rah on Friday, 05 February 2016 16:37

Answer: Connect to WIFI if trying to manage your ICloud settings via your cell phone device. Otherwise you will run into issues as mentioned throughout thread

Answer: Connect to WIFI if trying to manage your ICloud settings via your cell phone device. Otherwise you will run into issues as mentioned throughout thread
LadyRock on Thursday, 18 February 2016 22:57

This was my case as well. As soon as I reconnected to the WiFi I was able to sign out of my iCloud account on my iPhone 6 plus. I then signed back into my iCloud account, checked all my settings and closed settings altogether. I waited a moment before opening my Calendar. Once opened it took several minutes to sync my iCloud calendar with my phone BUT it did sync all events including new ones I had been missing.

This was my case as well. As soon as I reconnected to the WiFi I was able to sign out of my iCloud account on my iPhone 6 plus. I then signed back into my iCloud account, checked all my settings and closed settings altogether. I waited a moment before opening my Calendar. Once opened it took several minutes to sync my iCloud calendar with my phone BUT it did sync all events including new ones I had been missing.
Jovana on Tuesday, 05 July 2016 12:01

Thanx! This one helped me!

Thanx! This one helped me!
Shaun on Monday, 27 March 2017 19:35

Thanks this helped drastically!!!

Thanks this helped drastically!!!
Dave G on Wednesday, 06 April 2016 11:40

I am getting a message saying "too many codes sent" How do I get a new verification code

I am getting a message saying "too many codes sent" How do I get a new verification code
Guest on Wednesday, 06 April 2016 22:06

Hi, email us a screenshot please. You can use the contact form and we will reply back to you.

Hi, email us a screenshot please. You can use the contact form and we will reply back to you.
Jonathan on Friday, 01 July 2016 22:37

PROBLEM SOLVER

If you use cellular data, it's probably you turn off your cellular data for : setting. Make sure you turn it on
Setting > Cellular > scroll down to USE CELLULAR DATA FOR : > turn on setting.

Hope this helpful
Cheers

PROBLEM SOLVER If you use cellular data, it's probably you turn off your cellular data for : setting. Make sure you turn it on Setting > Cellular > scroll down to USE CELLULAR DATA FOR : > turn on setting. Hope this helpful Cheers
Zetto on Friday, 28 October 2016 10:38

Hahaha. Thanks man! You are genius.

Hahaha. Thanks man! You are genius.;);)
Amy on Thursday, 10 November 2016 12:09

Thank you!! This was helpful!

Thank you!! This was helpful! :)
Rah on Sunday, 13 November 2016 04:21

PROBLEM SOLVED
HELPFUL

PROBLEM SOLVED HELPFUL :D
DD on Tuesday, 29 November 2016 09:35

Perfect! problem solved
thank you

Perfect! problem solved ;) thank you
yunial on Thursday, 09 February 2017 01:49

good idea
problem solved thx

good idea problem solved thx
Brayo on Saturday, 19 November 2016 05:19

U r a genius???. Jst went to cellular>use cellular for> thn turned on my find my iphone and there i was??????

U r a genius???. Jst went to cellular>use cellular for> thn turned on my find my iphone and there i was??????
Sarah on Saturday, 31 December 2016 17:39

Hi,
I tried signing to my icloud acct via my iPhone but It referring me to get verification code from my other device.Meanwhile the the other device (iPad Air) is no longer with me.pls help me

Hi, I tried signing to my icloud acct via my iPhone but It referring me to get verification code from my other device.Meanwhile the the other device (iPad Air) is no longer with me.pls help me
Afzan Ahsan on Thursday, 12 January 2017 20:07

i have the problem my icloud password forget and the account detail unavailable please help me how to logout find mt iphone

i have the problem my icloud password forget and the account detail unavailable please help me how to logout find mt iphone
Fiqa on Tuesday, 11 April 2017 06:54

THANKYOU!! It just like i have got heart attack ! At first, my veritification was failed! After that i connect with wifi at my home and log in back in icloud!! its works

but my home button was not work.. anyone knows the solution?

THANKYOU!! It just like i have got heart attack ! At first, my veritification was failed! After that i connect with wifi at my home and log in back in icloud!! its works :D:D but my home button was not work.. anyone knows the solution?
Stephanie on Friday, 28 April 2017 16:25

I was stuck in the loop as well. I deleted my device from iCloud and attempted to restart my phone. Now it won't turn on at all. Help!

I was stuck in the loop as well. I deleted my device from iCloud and attempted to restart my phone. Now it won't turn on at all. Help!
Guest
Tuesday, 27 June 2017

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